The Nigerian High Commissioner to the Court of St. James, His Excellency, Ambassador Sarafa Tunji Isola has launched a service related initiative in line with global best practices to be led by a Minister.
In his speech to the committee with responsibility of making the commission more in terms of delivery of services and top customer relations, said:
“We are here today responding to the yearning and calls from the Nigerian communities in the UK to enhance service delivery at the Nigeria High Commission UK.
We have been doing our utmost best in this direction but with the advent of Brexit, we need to further work to enhance our service delivery. It is within this context that the Mission has put in place a SERVICOM Committee that will address the issues relating to the High Commission and the various Nigerian communities and organisations in the UK.” Added Ambassador Isola.
Minister Cyprian Heen, who is the Chairman of the SERVICOM Committee said, “It is an honour and privilege to be so appointed as chairman of the SERVICOM Committee in the Nigeria High Commission London. I am delighted to accept this appointment and want to assure the High Commissioner that this appointment, which l consider as a repose of confidence in my person, will be taken headlong with all seriousness.
Service delivery is core and central to the heart of any organisation or institution that delivers service to members of the public, as it is the yardstick to measure the performance of the organisation. It is the quality of service and customer care you show that will speak for your organisation.
In ensuring that customer care and service delivery are done properly, one has to understand that the commitment, determination, attitude and discipline of officers charged with the respective responsibility must be upright. It is in this regard that l believe the setting up of this Committee is apt and right.
My Committee and l will not fail in our duties. I have no doubt in my mind that, the officers that have been charged with this duty alongside me given their pedigree, capacity and capability, will be able to deliver results and turn things around.”
The Committee terms of engagement in line with the Ministry of Foreign Affairs:
1. Production of code of conduct, for the entire staff of the Mission in line with extant regulations, of the Ministry of Foreign Affairs.
2. Reorientation of the Mission towards service delivery, in the context of Brexit, which will demand a lot of responsibilities from this Mission.
3. Sensitisation of all cadres of staff on human relations.
4. Present a monthly report in compliance with the code of conduct and progress report of SERVICOM.
5. Advise on immediate short and medium term deliverables by the Mission in line with working document of the Committee.
6. Liaise with the Ministry of Foreign Affairs and Office of the Head of Service of the Federation, to further ensure optimal performance in terms of service delivery at the Mission.
The members of the SERVICOM Committee are:
Dr Cyprian Heen Ambassador, Minister/Head of Investment, Trade and Industry as chairman.
Rose Yakowa-Okoh Senior Counsellor/Head of Chancery
Kabiru Nasidi, and
Taiwo Oshinaye as secretary.
Rose Yakowa-Okoh remarked, “we want to thank His Excellency for constituting this committee and promise to do our best to support our chairman.”
SERVICOM is an acronym for Service Compact with All Nigerians, an initiative of the Federal Government of Nigeria conceived to promote effective and efficient service deliver.
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