Honourable Minister of Aviation Festus Keyamo Launches the Consumer Protection Portal of the Nigeria Civil Aviation Authority

Lagos, Nigeria – In a significant move to enhance the consumer experience in Nigeria’s aviation sector, the Honourable Minister of Aviation, Festus Keyamo, officially launched the Consumer Protection Portal of the Nigeria Civil Aviation Authority (NCAA) yesterday in Lagos. This landmark initiative is designed to give the traveling public quick and easy access to lodge complaints online and to track the progress of how those complaints are being handled.

A Milestone for Consumer Rights in Aviation

Speaking at the launch event, Honourable Minister Keyamo highlighted the importance of consumer protection in the aviation industry, stressing the need for transparency, accountability, and responsiveness to passenger concerns. “Yesterday in Lagos, I officially launched the Consumer Protection Portal of the Nigeria Civil Aviation Authority aimed at giving the travelling public quick and easy access to lodge their complaints online and easily track the progress of how those complaints are being treated,” said Keyamo. He emphasized that this platform will empower Nigerian air travelers by ensuring their voices are heard and their complaints are resolved swiftly and effectively.

The Ministry of Aviation: Enhancing Air Travel in Nigeria

The Ministry of Aviation is tasked with the development and implementation of policies that enhance air transport in Nigeria. The Ministry oversees key agencies such as the Federal Airports Authority of Nigeria (FAAN), the Nigeria Civil Aviation Authority (NCAA), and the Nigerian Airspace Management Agency (NAMA). These bodies are responsible for managing airports, regulating civil aviation, and maintaining safe and efficient airspace operations.

A key focus of the Ministry is to foster an enabling environment that promotes safety, growth, and sustainable development of the aviation sector. This includes implementing international standards, investing in infrastructure, and ensuring that consumer interests are protected.

Why Consumer Protection is Essential in Nigeria’s Aviation Industry

Consumer protection in the aviation sector is crucial for several reasons:

1. Passenger Rights and Safety: Protecting passenger rights ensures that travelers are treated fairly, and their safety is prioritized. This includes addressing issues like flight delays, cancellations, lost baggage, and poor customer service.

2. Boosting Consumer Confidence: An effective consumer protection system builds trust between passengers and airlines. By providing a reliable platform for complaint resolution, passengers are more likely to use air travel services, boosting the overall industry.

3. Ensuring Compliance with Global Standards: With growing international scrutiny, Nigeria’s aviation sector must adhere to global best practices in consumer protection. The new portal aligns Nigeria with international norms, improving its reputation and competitiveness.

4. Promoting Accountability and Transparency: The Consumer Protection Portal is designed to hold airlines accountable for their services. Passengers can now monitor the status of their complaints, ensuring that issues are addressed promptly and transparently.

How the Consumer Protection Portal Works

The Consumer Protection Portal provides an easy-to-use interface for passengers to file complaints related to their air travel experiences. Key features of the portal include:

Easy Access: Passengers can lodge complaints from anywhere, at any time, using their mobile devices or computers.

Tracking Progress: Consumers can track the progress of their complaints in real time, allowing for greater transparency and accountability.

Efficient Resolution: The portal facilitates quicker responses and resolutions from airlines, thereby enhancing passenger satisfaction.

Data Analytics: The portal collects and analyzes data to identify common issues faced by passengers, enabling the NCAA to develop targeted solutions and improve overall service quality.

A Commitment to Continuous Improvement

Honourable Minister Keyamo reaffirmed the Ministry’s commitment to continuous improvement in the aviation sector. “This is just one of many steps we are taking to transform the aviation industry in Nigeria. By listening to our consumers and acting on their feedback, we are laying the foundation for a more efficient, reliable, and consumer-friendly aviation sector,” he added.

The launch of the Consumer Protection Portal marks a new era for air travelers in Nigeria, reinforcing the Ministry of Aviation’s dedication to upholding the highest standards of consumer protection and service delivery.

For More Information

For further details on how to use the Consumer Protection Portal, visit the NCAA website at www.ncaa.gov.ng or contact the NCAA Consumer Protection Department.

Contact: Nigeria Civil Aviation Authority
Consumer Protection Department
Email: consumerprotection@ncaa.gov.ng