Passengers and customers of the Abia Line Network Company have expressed frustration over the company’s continued refusal to adopt digital payment and online booking systems, especially at its Abuja park, describing the situation as outdated and inconvenient.

Several customers who spoke to journalists alleged that the transport company still relies heavily on manual booking processes and cash transactions, forcing passengers to depend on Point of Sale (POS) vendors for payments before accessing services at the Abuja terminal.

The customers further alleged that the persistent use of POS vendors within the company’s premises may be linked to internal business arrangements between some management officials and the vendors, claiming that the arrangement generates returns for those involved.

According to them, the absence of direct digital payment platforms and online booking options has subjected passengers to unnecessary stress, delays, and additional service charges imposed by POS operators.

They called on the Abia State Government to urgently investigate the allegations and ensure the immediate digitalization of the company’s payment and booking systems in line with modern transportation standards.

The aggrieved customers maintained that embracing digital technology would improve transparency, enhance service delivery, and restore public confidence in the state-owned transport company, particularly at the Abuja park where passenger traffic remains high.