By Festus Fifen.

The Nigeria Federal Capital Territory Administration says a total of 40,000 Calls, Messages and Complaints from FCT residents were processed through the various citizens engagement platform of the administration for prompt action and intervention in 2022.

Director, FCT Reform Coordination & Service Improvement Department, Dr Jumai Ahmadu disclosed this while
briefing Journalists on the activities of the department in the last one year, noting that the 40,000 complaints were genuine issues that were promptly responded to by the FCT Administration or directed to the affected agency if the issues are outside the purview of the FCTA.

Dr. Ahmadu added that some of the calls are not registered as complaint but errors and enquiry which emanated as a result of some residents calling to confirm whether the FCT Call line really existed and also to inquire of programmes and services of government

According to her: “The most department that we got complaints about which is very obvious is AEPB. We have Abuja day time residents and night residents, the day time residents are more than those that sleep in Abuja. People come from Niger and Nasarawa states to do their business in Abuja and leave us with the responsibility of clearing the refuse.

“Despite all these, the director of AEPB is always on the go, he always distribute information relating to the cleanliness of the city on the various platforms (WhatsApp) for necessary action.

“On a daily basis we receive so many calls, in a year if we put everything together we receive over 100,000 calls.

“These calls are not mainly on the services we render, somebody will Just get the number on radio and call to know whether the number is working, no complaints.

“When we talk about the real calls received and actions taken, we can put them at 40,000″

On training, she said, ” the number of people we are going to train next year will depend on the need, but we will make sure that every staff benefit from the exercise” she said