One in three people not confident their complaint will be handled fairly by police, survey for IPCC shows
• a growing proportion of people – three out of four – say they would complain if really unhappy about how a police officer behaved towards them or handled a matter they were involved in; but two out of five of those questioned were not confident they would know how to do so
• people from ethnic minority communities were less likely to say they would complain, and more likely to fear harassment if they did so
• people aged 15-24 are less likely to be happy with the way police treated them but less willing to complain or to have confidence in the police dealing fairly with complaints.
• the proportion of people (66%) stating they were happy with their contact with police has fallen back to 2004 levels after a high of 76% in 2011; and people from ethnic minority groups continue to be less happy (56%) than white people (68%).
• developing additional guidance for police forces to handle complaints better, and formalising its work with Police and Crime Commissioners;
• continuing to argue for reform of the police disciplinary system to make it more timely and transparent;
• undertaking a programme of engagement activity with BME communities and young people to increase awareness of the complaints system as well as understanding and tackling the barriers they face;
• working towards a complete picture of case outcomes for individual officers and staff members across the complaints system including criminal and disciplinary proceedings and dealing with unsatisfactory performance.