80th Consumer Parliament: Consumers Are Boss, Says NCC, EVC, Prof. Danbatta As Consumers Interface With Telecom Operators
By Ossom Raphael
Abuja- It is a belief that Consumer is the king and paymaster in the telecommunications industry and as such deserves respect, attention and the right to speak and be heard.
This was the crux of the 80th edition of the Telecom Consumer Parliament (TCP) where over 150 million Nigerian telecom consumers were put at the centre stage and celebrated as the holders of the key to the successes of the industry.
The Executive Vice Chairman of the Nigerian Communications Commission, Prof. Umar Danbatta, while addressing consumers and operators at the 80th edition of the TCP in Abuja, expressed gratitude to the consumers for responding positively to the telecommunications revolution.
Danbatta who was represented by the NCC’s Executive Commissioner, Technical Services, Mr. Sunday Dare, said the Commission has kept to its focus of ensuring that 2017 remains the Year of the Consumer as all its initiatives such as SIM Card Registration, Mobile Number Portability, Broadband Policy Implementation, development of 2442 and 622 short codes are geared towards consumer satisfaction and protection.
“I intend to be the Consumer Czar of the industry looking out for and protecting the interest of the consumer always without compromising the interests of other stakeholders in the industry. This is because the consumer deserves all the credit for the past and indeed the future successes of this industry”, Prof. Danbatta stated.
In his paper presentation, Barrister Ayoola Oke, from the ICT Derivative, noted that setting aside 2017 as Year of the Consumer, is the commencement of focusing on the consumers as the principal reason for the existence of the industry.
He pointed out that the Industry agenda for the consumer is for the comfort, improvement, development and prosperity of the consumer.
Barr. Oke, maintains that all consumers are important whether privileged or under privileged, and added adding that NCC wants the consumer to use the services to build themselves up and become wealthy.
He therefore urged consumers to always make their voices known and heard whenever they are not satisfied the services rendered to them.
On their part,telecom operators who were present, assured consumers that all hands will be on deck to ensure that the best services are rendered and consumers satisfied.